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2-4 business days for most jobs.
We print in-house, quality control is guaranteed.
Most likely we do! If it isn’t listed under our Services, please contact us directly. We may be able to source what you’re looking for.
We do not offer 3D printing or promotional merchandise printing (t-shirts, mugs, etc.).
Yes, we ship all over North America and offer direct delivery across Simcoe County. Please ask about distribution options at the time of your order, and we would be happy to provide a shipping estimate, or let you know if you qualify for a free delivery!
Many products and services are available within a same-day turnaround, so long as the order does not exceed our quantitative capabilities for the day. Same-day service requires that you provide us with a print-ready-file, confirm all printing specs and approve final pricing. Please contact us directly for more information.
Rush services are not necessarily same day, rather they are done faster than the usual turnaround. For example, if the ETA was 3-5 business days, a rush job ETA may decrease the turnaround to 1-3 business days.
We accept most major credit cards: Visa, Mastercard, as well as debit, e-transfer, or cash.
We do not accept American Express.
With every print or sign job, each individual specification will alter the final price of an order. For example, is the job in black ink or colour, single or double-sided, what is the material used, etc. Supplying us with as many confirmed specs as you can will help us to provide an exact quote for your printing needs.
Contact us directly for a pricing estimate on your print job(s).
It’s possible that the name of the product/service has changed or is listed under a different section. However, while we strive to offer as many products and services as we can, some are infrequently used or require costly upkeep and are no longer available.
Please contact us for more details, and we can check our records for more information regarding your previous order.
For most print items, the price-per-piece decreases with the more you order. However, we only recommend utilizing this if it’s feasible for your intended purposes – meaning that your content, information, branding or design are unlikely to change within the time that you distribute or use the printed products.
If your order meets certain conditions then yes, we can. Contact us directly to see if your order qualifies.
If it’s for an identical product, currently available at another Ontario-based printing company, most likely we will be able to match the price.
Contact us directly to see if your order qualifies. All pricing and print specs for the alternate item(s) must be provided or accessible to us to determine if this is applicable.
At this time, we only offer mounting services with our canvas printing. Please contact us to discuss what you have in mind; we’ll be happy offer any assistance that we can!
We offer a variety of different paper stock finishes, thicknesses, and colours. Most of our print products have a glossy or matte veneer, with the occasional linen option for a tactile feel. See photos below for reference or stop by our store to browse stock options in house.
If we don’t currently have the material you’re looking for, we’d be happy to order it in for you. Contact us to discuss your particular order, and we can recommend the right finish for your individual output needs.
These numbers indicate which ink cartridges are being used. We print colour using a 4-ink process (CMYK), and a single ink process for black ink – hence 4 and 1. The forward slash separates the two sides of the paper, if applicable – 0 indicates no ink being used.
4/0 is single-sided colour, 1/0 is single-sided black ink. 4/4 is double-sided colour, 1/1 is double-sided black ink. 4/1 is colour one side, black ink on the other side.
While small printers for home or office use often have one ink cartridge for black, and one for colour, our commercial printers use 4 individual cartridges to print colour (CMYK). When our machines print a document in just black ink, it activates one cartridge. However, when printing in colour, it activates 4 cartridges – which is 4 times the price for us!
Digital and offset refer to two types of print production processes. Simply put, digital printing is used for short-run print jobs, while offset is a better option for high volume printing. The aspects of each are as follows:
• Fast Turnaround
• Cost Effective (if less than 1,000 copies)
• Variable data printing is only possible through digital production
• Hardcopy samples easily available for proofing
• Allows for a regular variety of paper stock options, maximum paper width at 13”
• Longer setup process required
• Cost Effective (if printing 1,000-2,000+ identical copies)
• Variable printing not available
• Hardcopy proofs are more expensive and time-consuming to acquire
• Multiple paper stocks, materials and finishes are available, as well as larger sheet sizes
• Colour matching is exact
Both digital and offset printing offer high quality, professional results that are ideal for any business needs. We offer both of these production processes – contact us today to find out which is best for you.
Yes, we do. Variable data printing allows for a particular area on a print piece to be individualized during the production process, without increasing production time. The VDP setup requires a link to a database or external file, such as a spreadsheet that contains the personalized data. It is most commonly utilized for direct mail addressing, and only achievable through digital printing.
For convenience, rather than individually addressing numerous envelopes, variable data printing does it for you:
No, we cannot as they aren’t compatible with commercial printers. Inkjet, iron-on, solvent or heat transfer papers, are made from plastic and designed for small home or office printers. Our commercial printers use a high amount of heat to transfer and infuse ink to a substrate. If we put transfer papers in our machine, they’d melt! Which means you’re down a transfer sheet, and we’re down a functioning machine.
Some print products are offered or only available in certain quantities. This is decided either by our suppliers, the setup and processing time required for specialty items, or because we have determined that it’s is the most cost-effective quantity for the particular piece.
For example, we recommend 250 as the starting quantity for business cards. If you ordered 100 of them, you’re only saving a few dollars, so you might as well order 250 and pay a lower price-per-piece for each one.
Still have questions? Contact us directly to discuss the individual needs for your order(s).
AQ or ‘Aqueous Coating’ is a thin, water-based film that can be applied to offset print products. AQ coating helps to prevent the colour on a piece from being scratched, it comes in a matte or glossy finish. Laminating products after digital print production will produce a similar finish.
C2S stands for ‘Coated 2 Sides’, meaning a double-sided coating. Alternatively, ‘C1S’ is a stock with coating on a single side only.
For most print products, yes, we can print a single sample piece for your appraisal. Some items may require a lengthy expensive setup, so custom test prints are not always available. In this case, we can show you one of our own, pre-printed samples with the specialty finish(es) in store.
A ‘print-ready-file’ is a digital document intent for print, set at its final size and in an accepted file format. This means that no editing is required for resizing, adding bleed, or changing the design – we simply place the file in our production setup and hit print.
• Preferably PDF format, exported for ‘High Quality Print’
• Images at 300 PPI or higher (at 100%)
• Set in CMYK colour mode
• (If applicable) bleed of 0.125” on all 4 sides
• All text and essential parts of an image/illustration are within a 0.125” safety margin (inside the trim line)
• Images are embedded and the text is outlined
• Overprint is turned off
Don’t have a print-ready-file? We offer in house Design Services for all your graphic design needs. Alternatively, check out our Design Resources section for at-home help!
A high-resolution PDF is our preferred file format. We also accept .ai, .eps, .tiff, flattened .psd files and packaged indd. files. Whichever file format you use, ensure your graphics are embedded and the text is outlined, to avoid any compatibility mishaps.
Why do we prefer PDF? PDF files are compatible across multiple browsers, operating systems and devices. The PDF that you see on your screen will display the exact same way on our screens. Using a PDF ensures that your layout matches your final product – just make sure it follows our print-ready-file checklist!
Need help exporting your file? View our section below!
If you need us to make changes to your content, please note that not all file formats are easily editable, if at all. We always recommend you keep the original, working (editable) files for your reference!
We can print directly from Microsoft Office documents, however, there is no guarantee that the formatting or layout will remain consistent from your computer to our computers. If you want to avoid unnecessary content changes, we recommend that you export your file as a PDF.
As each Microsoft Office program has numerous versions and updates, incompatibility and formatting changes are always a possibility. For example, the content in a file can shift dramatically when opened in a newer version of Word, if the original file was created in an older version, and vice versa. See below image for reference.
Bleed is the area that expands past the final size and cut of a print piece – where it “bleeds” out. It necessary to include if there are any graphics elements or a full colour background that go right to the edge of the design. Providing a file with bleed ensures that if a page or two print slightly out of alignment, the final pieces won’t end up with a white line along an edge.
We recommend using the standard bleed size of 0.125” on all 4 sides of your design. Therefore, the final size should have an additional 0.25” after the width and height. For example, if the final printed size needs to be 5x7”, that file with bleed would be 5.25x7.25” in size.
The trim margin or cutline is the line where the final cut will be made on a print product.
The safety margin indicates the section of a design where all important text and graphics content are contained. It is used to decrease the risk of any significant content being cut off during the production process. We would recommend a safety margin of at least 0.125”.
While borders may add distinctive, elegant effect to a given design, we would recommend that you avoid using them for print products. If a border is too close to the cutline, it may result in the final piece appearing slightly off-center.
While we routinely implement quality checks for every print job, small alignment shifts during the print production process are inevitable.
RGB is the colour process used for digital screens (on phones, computers, televisions, cameras), it denotes Red, Green and Blue – the primary colours of light. CMYK is the colour process used for printing, which refers to the primary colours of pigment, Cyan, Magenta, Yellow and blacK (four colour printing).
The combination of RGB colours create white light, whereas the combination of CMYK colours create black ink. RGB has a wider colour range than CMYK, as it uses light to make colours appear brighter and “pop” more.
As the two are not the same, we always recommend converting your files to CMYK mode. It will give you the closest representation of how your final printed colours will look, and significantly decreases the possibility of colour shift during the production process.
Pixels are the little individual squares of colour that make up a 2D image – if you zoom in close enough on any photo, you’ll see them. Common file formats that use pixels are jpg, png, gif, bmp, tiff, raw, and psd.
Vectors are mathematically calculated points and curves that define lines and shapes within a flat 2D graphic. Vector graphics are scalable to any conceivable size, and do not lose quality with reduction or enlargement. Within a design software program, working with vectors allows you to change colours and edit shapes very quickly and easily. Common file formats that use vectors are ai, eps, svg, and sometimes PDF.
Which is better? It depends on what kind of visual elements your graphic will include, as well as your intended output. Pixels are best for photograph and hand drawn artwork reproductions, or for designs with intricate details and nuanced colour gradients. Whereas vectors are ideal when it comes to line art illustrations with flat, opaque colours – primarily logos.
Looking for design software recommendations? Check out our Design Resources section below!
PPI is an abbreviation for ‘pixels-per-inch’, indicating how many pixels there are in a given image. This term is used to describe picture resolution quality; the higher the PPI, the crisper and clearer the image will appear.
While pixel-based files are the best choice for printing any kind of photo, once the dimensions of that photo are set, there’s no way to enlarge it without losing quality. Feel free to contact us to check if your image(s) will successfully print to your final intended size.
Generally speaking, we require that images submitted for reproduction, or embedded within a design, are at least 300 PPI. Anything lower than this will result in a blurry or ‘pixelated’ effect on your final print job (see below)
Embedded images are saved within a file itself, not linked to another location saved on your computer. Think of it like a copy & paste function; if you copy something from one spot and paste it into another, it’s temporary and you don’t have the original version of that content. However, if you save it directly or paste it within a saveable file, you now have permanent access to it.
Why is this important to printing? If you need us to make a change to your file and the images are not embedded, they will disappear once we open it. This is because they were linked to a location on your computer, so on our computer the file cannot access that original location.
File tip: if you want to save an image file, don’t paste it into a Microsoft Word document, save it on your computer as the original file type. Microsoft Word is meant to be used for word processing, not images. To quickly process your content, it will compress your image which decreases its image resolution quality.
Outlined text is when all text in a file is no longer active, editable type. Instead it becomes vector-based shapes in an outline of itself. This is recommended to avoid missing or incompatible font display errors.
Why is this important to printing? If you need us to edit your file and the fonts are not outlined, they may not appear the way they should when we open your document. Either we have a different version of the font used, or we don’t have it at all, and our software will replace it with a different one. When submitting a document for editing, please include the font files if you need us to make changes to your text.
Overprint describes the process of printing one colour on top of another. This occurs when the ink is still wet, resulting in a mixed or missing colour.
To avoid these unwanted ink blends, ensure that overprint options are turned off and switched to ‘knockout’ when setting up or exporting your design file. The file preview setup in our system will not alert us to any overprint issues, so check your files before submitting them.
Crop marks are two little black lines outside each corner of a print document that show where the product will be cut.
If you’re concerned, or your print pieces need a particular trim, you’re welcome to submit a file with crop marks for reference. However, we do not need them for the final print. We will create our own crop marks during the print setup for your order.
Most likely this is due to your file size. Our website has a maximum of 10MB; if your file exceeds this, it won’t upload. Your particular email provider will also have a file size limit that may restrict what you can send.
If your file is too big, we recommend using a free file uploading service, such as WeTransfer. Additionally, we can download content through Dropbox or Google Drive links. If you’re sending files through a company intranet system or website, please ensure you provide any necessary login details or codes, as we won’t have the same access that you have!
You’re always welcome to bring in your file(s) on a USB drive – see our contact page for store hours and address.
Every design program has a different way to export or save a file. This process varies within different operating systems and may change with software updates, or from version to version.
Often software programs include a built-in help section or provide more information on their website – we would recommend that you start there. Alternatively, look for your specific design program (and version, if applicable) in your preferred online search engine – many tutorials are available online for free.
Still need help? Contact us directly to speak with a member of our team – we’ll do our best to assist you!
Graphic designers use the elements of art, design and technology to create visual hierarchies that communicate an idea or message through print, digital or experiential mediums. Graphic design is a broad profession, encompassing a diverse group of disciplines, spanning a variety of work sectors.
Visit our Design Services page to see what we offer!
When a company uses professionally designed graphics content, it shows that they know who they are, what they do and why they’re doing it. Your brand is not exclusively your logo, rather it is the culture that you create through every aspect your business. When customers see your logo, it simply acts as a visual reminder, connecting your company to their loyalty and emotional regard for you.
A branded business portrays a consistent, well-defined image that people recognize, trust and regard as professional. Graphic design adds value and credibility to your company as consumers connect with your content.
Many utilized elements of graphic design are processed by an audience subconsciously. For example, you might not understand or be able to describe why you prefer one company over another, but you do – that’s accomplished through good branding.
For personal or work use, would you prefer hiring Company A or Company B?
Our design process varies from project to project, person to person. Sometimes it’s a small project with minor revisions, quick client feedback and a simple design. Other times it’s an extensive project that takes a month to complete, with a team of people making multiple revisions to a lengthy document.
What contributes to this process?
• Output – what it is that you need designed (print products, signage, branding, graphics assets). For example, business cards are quicker to design than a 48-page booklet.
• Timeline – when you need this completed by + where it will fit in our existing design queue
• Content – the information that you provide upfront. This may include text, images, relevant files, rough layouts, printing specs, brand guidelines, etc. Or will you need our designer to source materials for you?
• Feedback – how quickly are you able to provide us with clear, efficient revisions
Once the initial content is submitted, our designer will create a proof for you to view. Depending on the size of the project, this first draft could take 1-5 business days to complete and may include 1-3 versions of the design. After you or your team submit feedback with any requested revisions, the file will be updated and sent back for further review, usually within 1-3 business days (depending on how lengthy the revisions are).
Typically, we provide up to 3 rounds of revisions within any given design project. If a project exceeds this, an additional design fee may apply.
Starting a new business and need branding? Creating a brand completely from scratch is a much larger undertaking than a typical design project. Check out our branding design brief to see what it entails.
As always, please contact us directly with further questions that you may have about our Design Services!
We do not have set prices for design jobs, as every single one is different. For reference, smaller scale projects such as business cards would have a minor fee, in comparison to a 48-page booklet that may take weeks to complete, incurring a higher fee.
For any given design job or bundled group of print products, typically, we charge a flat fee. We’ll switch to an hourly rate if the project goes over the client’s estimated timeline.
If you’re interested in discussing a design project that you have in mind, please contact us and we’d be happy to provide you with a pricing estimate.
Simply put, copyright describes whoever owns the legal rights to a piece of intellectual property – it gives them the right to copy it. The original creator has the sole claim to modify or reproduce their work, as well as anyone else they authorize to do so.
Whenever a customer provides us with content for a design or print job, it is always their responsibility to ensure that submitted files are not copyrighted or infringe on someone else’s work. Unless the customer provides and has acquired the lawful right to reproduce or modify content from the original owner(s).
It is important to note that most images and graphics found online (Google Images, Pinterest, etc.) are not free for anyone to use. If you’d like to use a photo found online, obtain the rights from the original creator, or find a similar one that’s free within the public domain.
The public domain classifies all creative assets that have no exclusive copy or trademark rights. The public are free to use, modify or reproduce these materials and need not attain any authorization.
Similarly, you may come across the terms ‘royalty free’ or ‘free for commercial use’, meaning you do not have to pay for the content. However, some restrictions may apply, always check the terms & conditions provided.
Looking for free design assets online? Check out our Design Resources section below!
It’s our company policy, as well as a common professional practice, to ensure that graphic designers are compensated for their services and time spent creating content for customers. When our designer starts their work, you’re not just paying for the final result, but the entire creative process.
This process may include, but is not limited to:
• Organizing provided content to create a visual hierarchy
• Sourcing new content (e.g. royalty-free stock images and graphics that fit the company’s image)
• Creating a brand identity or researching an existing brand to meet company guidelines
• Market research; how do other companies within this business sector present their information?
• Considering the output of the design; where and how will it be displayed? Who is it trying to reach?
• Designing multiple versions of the same content
• Copywriting & editing text for spelling/grammatical errors
• Ensuring that the design meets client requirements and expectations
• Completing multiple rounds of revisions from a potential team of people
If you decide not to go ahead with what we’ve designed for you, that’s perfectly okay! But our designer always needs to be compensated for their time.
The lower the resolution, the smaller the file size, which means they’re much easier to send through email and they load faster. Our low-res proofs are not a representation of the final result – your finished order will be printed at the highest quality. That being said, make sure any images you submit are at least 300 PPI for a crisp, clear finish.
You’re always welcome to stop by our store to see a hard copy, high resolution proof of your design! See our contact page for store hours and location.
We understand that you may not have the budget for design services – that’s okay! We’re still here to help. These are some websites that are available for free design resources – just make sure if you download something that it’s royalty-free for use within the public domain.
Check permissions first:
Free with attribution:
For Photo editing & Layout Design:
Please note that while we suggest these resources, our team uses software programs within the Adobe Creative Suite and are not necessarily familiar with every free design program that is available for public use.
Check permissions first: